1. Warranty Coverage
We offer a 30-day warranty on all products purchased from rlivan.xyz, which covers manufacturing defects and issues related to the quality of the product. If the product you purchased is found to be defective or damaged upon delivery, we will gladly offer a replacement or a refund, subject to the following conditions.
2. Conditions for Warranty Claims
To qualify for a warranty claim, the following conditions must be met:
- The product must be purchased directly from rlivan.xyz.
- The product must be used in accordance with the manufacturer’s instructions.
- You must provide proof of purchase (order number or receipt) when requesting a warranty claim.
- The claim must be made within 30 days from the date of delivery.
3. Exclusions
Our warranty does not cover the following:
- Damage caused by misuse, mishandling, or improper storage.
- Normal wear and tear.
- Products that have been altered or tampered with in any way.
- Claims made after 30 days from the date of delivery.
- Products that are not used for their intended purpose.
4. How to File a Warranty Claim
If you believe your product qualifies for a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team at admin@rlivan.xyz or through the contact form on our website.
- Provide Details: Include your order number, a detailed description of the issue, and photos of the product (if applicable).
- Inspection: Our team will review your claim and, if necessary, request additional information.
- Resolution: If your claim is approved, we will offer a replacement or refund, depending on the circumstances.
5. Refunds and Replacements
- Refunds: Refunds will be processed back to the original payment method and may take up to 10 business days to reflect in your account.
- Replacements: If you request a replacement, we will send you a new product at no additional cost.