Returns for Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of delivery. We will gladly offer a full refund or exchange. To process your return efficiently, please provide clear photos of the damage or defect and include your order number. We will cover the return shipping costs in such cases.
Returns for Non-Defective Products
For products that are not defective but you still wish to return, we accept returns within 14 days from the date of delivery. The product must be unused and in its original condition and packaging. The customer is responsible for the return shipping fees. Once we receive the returned product and verify its condition, we will process a refund to your original payment method, minus any applicable restocking fees.
Non-Returnable Items
Due to the nature of our products, some items are non-returnable, including:
- Opened or partially used Organic Fertilizers or Liquid Fertilizers.
- Products that have been exposed to extreme weather or storage conditions.
Please make sure to review your order carefully before completing your purchase.
How to Initiate a Return
To begin a return, please follow these simple steps:
- Contact Us: Email our customer service team at support@rlivan.xyz with your order number and the reason for the return.
- Prepare the Package: If your return is approved, securely package the product in its original condition, and include all parts, accessories, and packaging.
- Ship the Product: Use a trackable shipping service to send the item back to our warehouse. Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
Once your return is received and inspected, we will notify you by email. If your return is approved, we will process the refund to your original payment method. Refunds usually take 5-10 business days to reflect on your account depending on your bank or payment provider.
Exchanges
If you would like to exchange a product for a different item, please follow the return process and place a new order for the desired product. Return shipping is required for exchanges.
Questions?
If you have any questions or concerns regarding our return policy or need assistance with a return, please feel free to reach out to us at support@rlivan.xyz. Our customer service team is happy to assist you.
Thank you for choosing rlivan.xyz, where we are passionate about bringing you the best organic products for your gardening and farming needs!